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Customer Care  
Our Guarantee

Hold your Horses takes pride in keeping all of our customers happy and satisfied with all our products and services. If, for any reason, you are not entirely satisfied, please contact us and we will arrange a full refund or product exchange.

Privacy policy

By providing your details to Hold your Horses, you consent to us maintaining, recording, holding and using the information you give us at the time of ordering:

  • To process your orders
  • To improve our service to you

All data is collected lawfully and maintained in accordance with the Data Protection Act 1998.

Your personal details will only be passed to other companies involved in the processing of your order. None of your personal details will be passed to any other third parties for any other reason. From time to time, we may send you details of new products or promotions.

Please e-mail us at: sales@hold-your-horses.com if you have any questions regarding our privacy policy.

Delivery

Most items are held in stock and will be dispatched on the same day that the order is received. For items that are out of stock please allow up to 28 days for delivery.

STANDARD DELIVERY UK – Add £4.95

Royal Mail packet post or by Parcelforce and usually take 2-5 days.

NEXT DAY DELIVERY UK – Add £19.50
 

UNUSUALLY HEAVY ITEMS
For items marked as “heavy item” please ask us to quote for delivery costs prior to ordering. You can still order online but the transaction will initially show as standard delivery then we will add the extra delivery costs before processing the order..

EXPORT
We are happy to deliver goods outside the UK. Please call us prior ordering for a delivery quote. You can still order online, but the transaction will initially show as standard delivery then we will add the extra delivery costs before processing the order. Our prices include VAT at 17.5% where applicable. To calculate the VAT reduction divide the retail price by 1.175.

  How to order

Online

Browse our products in the Catalogue section. Here you will find images and info about each product. Select the size you require, the quantity and colour then click to add to the basket icon.
 

By telephone

Call our friendly staff for order and sales advice on 01398 323661 or 01398 324290.
 

By fax

Orders also taken by fax. Complete an order form and fax it to us on 01398 323661
 

Mail order

Ordering by post is simple, complete an order form and return it with credit card payment details or a cheque made payable to Hold your Horses and send to:

Hold your Horses,
37 High Street,
Dulverton,
Somerset,
TA22 9DW
 

To get an order form….

Please click here to visit the order form page where you will be able to download a PDF Order Form which you can print out to complete.
 

In person

Visit our shop, located in the centre of Dulverton, in the heart of Exmoor.

 

 Customer Care

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